Privacy Policy

A. Information you give us directly:

• Account details: Name, email address, and password when you register.
• Order information: Billing address, delivery address, and phone number when you place an order.
• Payment information: Card details or mobile banking numbers processed securely via our payment partners. We do not store full card numbers on our servers.
• Communications: Messages you send us via the contact form, email, or live chat.
• Reviews & ratings: Product feedback you voluntarily submit on our platform.

B. Information collected automatically:

• Usage data: Pages visited, products viewed, search queries, time spent, and click patterns.
• Device & browser data: IP address, browser type, operating system, and screen resolution.
• Cookies & tracking: Session cookies, preference cookies, and analytics identifiers.
• Location data: Approximate location inferred from IP address for region-based pricing or delivery estimates.

• Process & fulfill orders — confirm purchases, coordinate delivery, and handle returns or refunds.
• Send transactional emails — order confirmation, shipping updates, and delivery notifications.
• Manage your account — maintain your profile, order history, wishlist, and saved addresses.
• Improve our platform — analyze usage patterns, fix bugs, and enhance the shopping experience.
• Personalize recommendations — suggest products based on browsing and purchase history.
• Prevent fraud & ensure security — detect suspicious activity and protect customer accounts.
• Send promotional content — newsletters and special offers (only with your explicit consent).
• Comply with legal obligations — respond to lawful requests from authorities where required.

We never sell your personal data to third parties. We may share limited information only in these circumstances:

• Delivery partners: Name, phone number, and delivery address shared with couriers to complete your order.
• Payment processors: Secure services such as SSLCommerz, bKash, or Nagad to handle transactions.
• Analytics tools: Anonymized usage data shared with tools like Google Analytics.
• Email service providers: Platforms used to send order confirmation and marketing emails.
• Legal & regulatory bodies: When required by Bangladeshi law or court order.

• Essential cookies: Required for core functionality such as keeping you logged in and maintaining your cart.
• Preference cookies: Remember your language, region, and display preferences.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is anonymized.
• Marketing cookies: Used (only with consent) to deliver relevant advertisements on partner platforms.

• HTTPS/TLS encryption on all pages to secure data in transit.
• Hashed & salted passwords — your password is never stored in plain text.
• Restricted access — only authorized personnel can access personal data.
• Secure payment gateways — we do not handle or store raw card data on our servers.

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information via your Account Settings page.
• Deletion: Request deletion of your account and associated personal data.
• Opt-out of marketing: Unsubscribe from promotional emails at any time.
• Data portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, email us at banglabazar247bd@gmail.com or use our Contact Page. We will respond within 7 business days.

Our platform is not intended for children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at banglabazar247bd@gmail.com.

We may update this Privacy Policy periodically. When we make material changes, we will update the "Last updated" date and notify registered users via email.